Tie - Back Undercap - Black

Really loved the quality. It’s good!
I received my order before eid (order #107145) and received one wrong item. I received beige ninja cap instead of white.
I reached out for an exchange and was told I’d need to send it back myself, which means covering the courier charges too.
Since the mistake wasn’t on my end, I don’t think it’s fair for me to pay for returning it. I’d really appreciate it if you could arrange a pickup or send me a prepaid return label instead. I’m happy to send the item back once that’s sorted.
I understand you might have a set process, but I’d really like this to be passed on to someone who can help with exceptions in cases like this.
Looking forward to a quick resolution.
I liked the idea of adding different color to a hijab cap but its not at all flexible .My ears and gead heart when i wear it.Please use a flexible fabric or increase the size of the cap.
order never received
Excellent quality 👌🏻